Refund policy

Mat Society — Refund & Return Policy
Last updated: August 4, 2026

We want you to be happy with your order. This policy explains how returns, exchanges, and refunds work.

1. Return window

You may return most items within 30 days of the delivery date for a refund, provided they are unused, in their original condition, and in the original packaging.

2. How to start a return

Email us at info@matsociety.net with your order number and the reason for the return. We'll confirm the return and let you know where to send the item.

3. Return shipping costs

• If the item is unwanted (e.g. changed your mind, wrong size chosen), you are responsible for the return shipping cost.
• If the item arrived damaged, defective, or incorrect, we will cover the return shipping cost and send a replacement or full refund — see Section 5.

4. Refunds

Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take additional time to show the refund.

5. Damaged, defective, or incorrect items

If your order arrives damaged, defective, or is not what you ordered, contact us at info@matsociety.net within 14 days of delivery, including a photo where possible. We will provide a replacement or a full refund, including any shipping costs, at no extra cost to you.

6. Exchanges

We don't currently offer direct exchanges. If you'd like a different item, please return your original order for a refund and place a new order.

7. Shipping times

Some items ship from an overseas fulfillment partner, so delivery can take longer than with a local warehouse. Estimated delivery times are shown at checkout; please allow for possible delays, especially around holidays.

8. Contact

Questions about a return or refund: info@matsociety.net